Delivery & Returns Policy

Delivery Options

Buying our products online is easy. Simply log in, add your selected products to your cart, and proceed to checkout.

Once your order has been placed and payment has been confirmed, you will be able to choose from the following delivery options:

Main Centres

"Main centres" refer to locations within a 50km radius of major cities in South Africa, excluding farms, plots, mines, and outlying areas. Deliveries outside main centres may take slightly longer.

Please note that delivery times are estimates and may vary depending on:

• Payment clearance
• Product availability from suppliers
• Courier schedules
• Weather conditions
• Public holidays
• Road closures or other unforeseen circumstances

While delays are uncommon, they may occasionally occur and do not automatically qualify for order cancellation or refunds.

Shipping Costs

Shipping costs are automatically calculated during checkout based on the estimated weight and dimensions of your order.

Although every effort is made to ensure accurate shipping calculations, actual courier charges may vary slightly. If our system is unable to calculate shipping automatically, you will be prompted to request a shipping quotation, and we will contact you with the final delivery cost before processing your order.

Delivery Requirements

Courier deliveries take place Monday to Friday between 9:00am and 5:00pm.

Please ensure that someone is available at the delivery address to receive and sign for the parcel during these hours.

If no one is available to accept delivery, the courier company may contact the recipient to arrange an alternative delivery date.

Please note that any person present at the delivery address may accept and sign for the order on your behalf.

Damaged, Incorrect, or Missing Goods

We take great care when packaging orders. However, if your order arrives damaged, defective, incomplete, or incorrect, please notify us as soon as possible after delivery.

Where possible, please provide:

• Your order number
• A description of the issue
• Clear photographs of the damaged or incorrect item(s)

Damaged or defective goods will be replaced, exchanged, or refunded in accordance with applicable consumer protection laws.

Returns Policy

Customers may return eligible items within 7 days of delivery, provided that:

• The item is unused and in its original condition
• All original packaging, accessories, and documentation are included
• Proof of purchase is provided

Returns may not be accepted for:

• Custom-made or special-order items
• Clearance or sale items
• Products damaged due to misuse
• Hygiene-sensitive products that have been opened or used

Return shipping costs may apply unless the return is due to an incorrect, defective, or damaged item supplied by us.

Refunds

Once returned goods have been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–7 working days.

Shipping charges are non-refundable unless the return is due to an error on our part.

Consumer Protection

Nothing in this policy limits your rights under applicable consumer protection laws in South Africa.

Contact Us

If you have any questions regarding your order, delivery, returns, or refunds, please contact our customer support team at support@goodlucky.co.za.